How To Deal With Ethical Disagreements With Your Clients

Sometimes, you may find a client who wants you to do something you are not comfortable with. We all want to satisfy our clients, but how do you please a client who is, say, really asking you to copy another company logo design or sales copy directly? Or who wants you to do something malicious by the reputation of an online competitor, Google ranking, et cetera?

No matter what is unethical or why you do not want to do it – it is always a pain to deal with it and handle it in a professional and courteous manner.

Fortunately, there is a reliable process that many volunteers can use to stop these types of clients from getting out of control, and often prevent ethical issues from coming up in the first place.


First of all, it is important to remember that the best option in situations like this is to have more options and avoid projects like this altogether. Shady clients almost always have more trouble than they deserve, and if the unethical activity can be traced back to you in any way, you will get more trouble on your hands than you ever wanted.

If you have other potential clients that you can work with, you can fire these bad apples and send them (politely) the way things start to get moldy. But how do you decide who is on the level before you do a project?

Looking at the Red Flags

Often, you can use your natural intuition to determine if a client presents ethical dilemmas before you start working with them. It can be as simple as a “vibe” – a strange feeling you get when you talk to them, or the way they answer your questions.

I have rejected work from previous clients that contained only a few words that I could not explain. I did not know why they made me uncomfortable; they simply did, and I had nothing to do with their project. In more than one case, I later found out that they were, in fact, up to no good. Freelance: 1, disaster: 0.

Other times, the alarm clocks may be the type of work a client asks you to do. Reputation management, radical brand redesign, or disillusionment with third parties such as angry customers or rival threats, while not unethical in themselves, can be signs that your client may be trying to address these problems. handling in ways that are not entirely overboard.

Use your judgment and listen to your vowel when deciding on the projects that should be done. It may be silly to just turn a client off feeling, but it can save you years of headaches and legal problems. Plus, a word to the wise: these types of clients often provide the biggest payment issues as well.

stormy sea red flag

Remember you are the expert

Sometimes a request for something unethical can come from nowhere. Everything is going fine, then suddenly your client sends you a rotten request that you are not sure how to handle.

In these cases, your client is less likely to be a hurler, and more likely to be misled as to the direction they should take in the project. They see what works for their competitors, and decide that winning a clear winning formula is not worth it. In other words, they have the right general idea, but they need help to execute it in an original way.

It’s important to remind these types of clients – and yourself – that you have been hired to apply your professional expertise to solve their business problems. Don’t be afraid to challenge your clients ’opinions on what will be truly effective and why.

Inform them of your past achievements that will show them that there are many ways to tackle the dilemma of not infringing on anyone else’s intellectual property rights. Just send them a new round of comps or reviews – take the time to explain what works, what doesn’t, and what will help them avoid a lawsuit.

Excerpts from real book typography experts

Saying ‘I Said So To You’

Ah, yes. Gloating. It is no longer just for school children. If you have done everything you can to convince a client to do the right thing, and they still refuse to see a reason, it is essential to be able to release yourself from liability if and when something goes wrong something wrong. This is where it is convenient to have a record of all communications.

Even if most of your exchange with the client takes place in person and over the phone, always make transcribed copies of your suggestions, requests and warnings, and ask the client to sign or verify them by email.

Keep records of all the advice you provide and send a copy to your client, even if in the end they completely ignore you. That way, when their thinking fails badly, you can whip out your notes and show them that you warned them. Rather than being willing to take small revenge on a stubborn client, the client cannot hold you accountable for their poor behavior.

I hope this convinces them that it’s always better to do things the right way than treading on someone else’s rights, but if not, at least you can walk away with a clear conscience and warn other volunteers you know to avoid that client at all. costs.

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By LocalBizWebsiteDesign

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